Frequently Asked Questions
Everything you need to know about shopping at Parthenon Foods.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for temperature-sensitive products. We also monitor transit times closely to ensure your gourmet foods arrive in peak condition.
What is your policy on international shipping?
Parthenon Foods ships to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.
Are the products listed on your website authentic and imported?
Yes, we pride ourselves on sourcing authentic international products. Most of our inventory is imported directly from Europe, the Mediterranean, and other regions to provide a genuine culinary experience.
What should I do if my order arrives damaged?
Please inspect your order upon receipt. If any items are damaged or incorrect, contact our customer service team within 48 hours with photos of the packaging and product to facilitate a replacement or refund.
Do you offer wholesale pricing for businesses?
We do offer wholesale opportunities for restaurants and specialty retailers. Please contact our wholesale department via our contact form for more information on bulk pricing and account setup.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.