Returns & Refunds Policy

At Parthenon Foods, we strive to ensure your gourmet international products arrive in perfect condition; however, due to the perishable nature of food items, we can only accept returns on non-perishable goods within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and photos of the items you wish to return or report as damaged.

• 2.
  Review and Approval

  Our team will review your request to ensure it meets our safety and quality guidelines for non-perishable or damaged goods.

• 3.
  Secure Packaging

  Once approved, securely pack the unopened items in their original packaging to prevent damage during the return transit.

• 4.
  Refund Processing

  After receiving and inspecting your return at our warehouse, we will issue a refund to your original payment method within 5-7 business days.